Hiring: IT Support Specialist Company: Pepper Construction Group Location: Dublin, OH Job Posted Time: 2026-09-16 12:37:07 Employment Type: Remote Target Skills & Keywords : Azure AD, DNS, Encryption About the job Experience: •3–5 years of IT support experience (Level 1 and Level 2). •Operational familiarity with Microsoft 365, Entra ID / Azure AD, and Intune (required). •Strong customer service and communication skills. •Understanding of networking basics (IP, DNS, DHCP). •Knowledge of cybersecurity fundamentals (MFA, endpoint protection, secure access). Required Skills: •Support & Troubleshooting •Serve as the first and second point of contact for IT support via phone, email, and ticketing system. •Provide hands‑on and remote support for Windows desktops, laptops, mobile devices, and peripherals. •Provide setup and ongoing support for Microsoft Teams Rooms, video conferencing, and AV equipment. •Handle user onboarding/offboarding, including account setup and hardware provisioning. •Troubleshoot Microsoft 365 applications, printers, and file access (Egnyte). •Deliver high‑quality, customer‑focused support. •Advanced Support (Level 2) Qualifications: •Certifications such as CompTIA A+, Network+, or Microsoft MD‑100/MD‑102 are a plus. Compensation: •Flexible work environment (work from home / hybrid options) •Provide hands‑on and remote support for Windows desktops, laptops, mobile devices, and peripherals Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!