Hiring: IT Support Services II-Help Desk Company: Courser Location: Wilmington, DE Job Posted Time: 2026-09-16 17:45:09 Employment Type: Full-time Target Skills & Keywords : AWS, Azure, DNS, Jira, Linux, ServiceNow, TCP/IP, User Experience, VPN, Windows Server, Zendesk, macOS About the job Experience: •Knowledge of IT security practices and data protection regulations. •Why you’ll love working here •Competitive benefits package, including medical, dental, vision, and life insurance Required Skills: •IT Support Services II-Help Desk •Provide tier II support for application, hardware, and network-related issues escalated from junior team members, ensuring timely resolution. •Respond to service requests from users, providing exceptional customer service and ensuring a positive user experience. •Assist in the administration and management of IT systems, including servers, workstations, and cloud environments. •Diagnose and resolve complex technical issues across a variety of platforms, including Windows, macOS, Linux, and mobile devices. •Maintain comprehensive documentation of IT support processes, troubleshooting steps, and system configurations for knowledge sharing and future reference. •Assist in training and mentoring junior IT support staff, providing guidance on best practices and technical skills. •Participate in IT projects, such as software deployments, system upgrades, and network enhancements, ensuring projects are completed on time and within scope. Qualifications: •Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). •3-5 years of experience in IT support or system administration, preferably in a corporate environment. •Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications. •Operational familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk). •Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently. •Strong communication skills, with the ability to explain technical concepts to non-technical users. •Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Compensation: •Competitive benefits and rewards package •Competitive benefits package, including medical, dental, vision, and life insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!