Hiring: IT Support Services I-Help Desk Company: Courser Location: Lafayette, LA Job Posted Time: 2026-09-03 14:45:14 Employment Type: Full-time Target Skills & Keywords : AWS, Azure, Microsoft Excel, Microsoft Office, PowerShell, TCP/IP, VPN About the job Experience: •Knowledge of ITIL practices and IT service management. •Why you’ll love working here •Competitive benefits package, including medical, dental, vision, and life insurance Required Skills: •IT Support Services I-Help Desk •Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs. •Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers. •Install, configure, and update operating systems, software, and hardware for new and existing users. •Manage client user accounts, including setting up new accounts, handling password resets, and managing permissions. •Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues. •Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference. •Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions. Qualifications: •+2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation. •Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. •Excellent computer proficiency (MS Office - Word Excel and Outlook). •Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. •Demonstrated capacity to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices. •High School diploma or GED required. •Associate degree preferred. •Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), MS-900. Compensation: •Competitive benefits and rewards package •Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!