Hiring: IT Support Representative (Louisiana) Company: Louisiana Blue Location: Baton Rouge, LA Job Posted Time: 2026-09-10 10:40:38 Target Skills & Keywords : DNS, TCP/IP About the job Experience: •2 years of experience supporting computer systems is required •Knowledge of information technology principles is required •Technical knowledge relating to PC hardware and software MS-Windows (Win10) and MS-Office suite is required •Sound working knowledge of network concepts including, TCP/IP, DNS, and LAN/WAN concepts •Must be able to recognize questions that go beyond the scope of services provided by the first level support and make accurate referrals to other supporting departments or vendors as needed Required Skills: •This role does not manage people •This role reports to this job: SUPERVISOR, IT SUPPORT •Frequent contact with specialists in other departments. •Provides first and second level phone support for all IT Service incident/requests by recording and tracking all calls using Service Desk Application to ensure effective operations •Handles problems that first tier support is unable to resolve and escalates more complex problems to higher level technician or supervisor to quick resolution of more complex problems. •Identifies opportunities and recommends methods to improve customer service and work processes •Assists in design and implementation of quality improvement initiatives on departmental and organizational levels •Interviews users to gather the necessary information about problems and provides problem analysis and diagnosis in order to resolve or direct to the appropriate support group Qualifications: •High School Diploma or equivalent is required •A specialized technical school education or associate degree in related field is a preferred. •Knowledge of ITIL best practices is desired. ITIL Foundation Certification is a plus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!