Hiring: IT Support Lead Company: HP IQ Location: San Francisco, CA Job Posted Time: 2026-09-16 21:55:23 Employment Type: Full-time / Remote Target Skills & Keywords : Okta, SaaS, Slack, Spark, macOS About the job Experience: •10+ years of hands-on experience in IT Support, IT Operations, End User Services, or a similar technical support role. This person should be comfortable operating independently and handling a wide range of employee-facing IT issues. Required Skills: •Be the primary owner of day-to-day IT support operations, endpoint lifecycle management, onboarding and offboarding, inventory management, and knowledge management. You will serve as a senior technical resource for employees and help establish operational standards across the IT organization at HP IQ.. •Provide hands-on technical support for employees across macOS, Windows, mobile devices, office technology, and SaaS applications. •Act as the senior escalation point for complex support issues, driving problems through resolution while maintaining a high-quality employee experience. •Identify recurring support trends and help improve processes, tooling, and self-service resources. •Own and execute IT onboarding and offboarding workflows, including device setup, account provisioning, access coordination, and equipment recovery. •Administer and support Google Workspace, Microsoft 365, Okta, Slack, and other business-critical SaaS tools. •Ensure access changes are completed accurately, securely, and on time. •Manage provisioning, troubleshooting, lifecycle support, and tracking for Windows and macOS devices. Qualifications: •Strong experience supporting macOS, Windows, Google Workspace, Microsoft 365, Okta, Slack, and SaaS-based environments. The ideal candidate can troubleshoot across identity, endpoints, collaboration tools, and business applications. •Strong troubleshooting, documentation, and knowledge base management skills. This person should be able to solve issues directly, identify repeatable patterns, and turn tribal knowledge into clear, useful documentation. •Exceptional attention to detail, strong communication skills, and a service-oriented mindset. This role requires someone who can stay organized, handle sensitive access and asset processes carefully, and communicate clearly with employees at all levels. Compensation: •$150,000 - $236,000 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!