Hiring: IT Support Engineer Company: Clay Location: New York City Metropolitan Area Job Posted Time: 2026-09-17 11:11:56 Target Skills & Keywords : Notion, Okta, SaaS, Slack, Zoom, macOS About the job Experience: •3 to 5 years in IT support, helpdesk, or a closely related role •5 years in IT support, helpdesk, or a closely related role Required Skills: •Clay is scaling fast and the IT function is new. The IT Support Team will be the first point of contact for requests, the team that keeps the queue moving, and a key partner to the Head of IT in building out how the helpdesk operates. •This is a good fit if you take pride in running a clean queue, communicate clearly with employees, and are genuinely interested in building better process, not just executing it. •Be the face of IT at Clay. Triage and resolve incoming requests across access, software provisioning, onboarding and offboarding, hardware support, and general helpdesk needs. Employees should feel like IT is fast, reliable, and easy to work with. •Own onboarding and offboarding execution. Provision and deprovision accounts, coordinate hardware, and make sure new hires are set up from day one and departing employees are fully off-boarded without gaps. •Architect and deliver the helpdesk function. Partner with the Head of IT to configure and improve our ITSM platform — define request categories, build intake workflows, and manage queues as the function takes shape and scales. •Keep the office running. Support conference room AV, networking equipment, peripherals, and general office tech so employees can do their best work without technology getting in the way. •Administer the SaaS stack. Manage day-to-day administration across Google Workspace, Slack, Zoom, Notion, and other core tools — provisioning users, managing settings, and keeping things clean. •Handle hardware logistics. Coordinate device provisioning, shipping, receiving, and basic asset tracking so employees have what they need when they need it. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!