Hiring: IT Support Engineer Company: EOS IT Solutions Location: Austin, TX Job Posted Time: 2026-09-16 15:35:04 Employment Type: Remote Target Skills & Keywords : MPLS, VPN About the job Required Skills: •Provide first-line contact to clients via phone, email, and remote VPN access. •Diagnose, troubleshoot, and resolve technical issues in an accurate and timely manner, including hardware, software, network, and AV system faults. •Support, configure, and maintain AV control systems including Crestron, Extron, and Q-SYS, ensuring stable operation of meeting room and conferencing environments. •Configure, tune, and troubleshoot audio DSP platforms such as Biamp, Shure, Q-SYS, and other enterprise DSP solutions. •Monitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and network-connected devices. •Maintain the current technology infrastructure to ensure that it is reliable, optimized, and fit for purpose. •Maintain infrastructure resilience, backup, and recovery. •Ensure the delivery of a high-quality, business-focused IT and AV support service in line with agreed SLAs. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!