Hiring: IT Support Desk Technician Company: The 20 MSP Location: Cedar Rapids, IA Job Posted Time: 2026-09-10 12:33:19 Employment Type: Remote Target Skills & Keywords : VPN About the job Experience: •1+ year of professional help desk experience Required Skills: •Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals •Manage ticket queue to ensure timely resolution •Provide customer support using remote connection software •Provide thorough documentation on each customer interaction •Prioritize ticketing system flow by following SOPs and KB articles for resolution •Meet or exceed KPI goals •Entry-level server support •Line of business support Qualifications: •IT Fundamentals and A+ certifications, or equivalent professional experience •Sit or stand for extended periods •Use hands and fingers for typing and computer work •The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!