Hiring: IT Support Analyst Company: Handshake Location: San Francisco, CA Job Posted Time: 2026-09-15 12:40:52 Employment Type: Full-time / Remote Target Skills & Keywords : Bash, Jira, Okta, PowerShell, Python, SaaS, ServiceNow, Slack, Zendesk, macOS About the job Experience: •4 years of IT support experience, preferably in a SaaS, startup, or fast-paced environment Required Skills: •This role is ideal for someone who enjoys troubleshooting complex problems, learning new technologies, and collaborating across teams. You'll have opportunities to automate repetitive work, contribute to IT projects, and grow your technical expertise in a fast-paced environment. •Actively facilitate and support Employee IT Experience •Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration tools •Troubleshoot and resolve technical issues with a focus on delivering an excellent employee experience •Support remote and hybrid employees across multiple time zones •Escalate complex issues when appropriate while owning tickets through resolution •Support onboarding and offboarding workflows •Assist with identity and access management Qualifications: •2–4 years of IT support experience, preferably in a SaaS, startup, or fast-paced environment •Okta or another identity provider •Endpoint management tools •ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar) Compensation: •$80,000 - $100,000 / year •Flexible work environment (work from home / hybrid options) •🎯 Ownership: Equity in a fast-growing company Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!