Hiring: IT Support Analyst Company: Eleven Recruiting Location: New York, NY Job Posted Time: 2026-09-10 13:56:35 Employment Type: Remote Target Skills & Keywords : DNS, Encryption, Microsoft Office, Zoom About the job Required Skills: •Actively facilitate and support core IT infrastructure in the New York office. •Initial point of contact for Los Angeles employees seeking technical assistance over the phone, in person, or via email and/or through the helpdesk ticketing system. •Provide remote support for our Los Angeles, New York, Asia and London offices during Dallas business hours. •Provide Level 1/Level 2 support for hardware (desktops, laptops, mobile, printers, copiers, scanners, faxes, phones) and software systems. •Potential support for high-touch devices such as senior executive home offices and personal technology. •Potential remote hands supporting enterprise hardware including (servers, storage, and networking equipment). •Support administration of Microsoft Server 2016/2019/2022, AD, DNS, DHCP, DFS, Exchange, M365 Admin Center and VSphere. •Stay up to date with relevant state-of-the-art technology, equipment, and/or systems (VMWare, Cisco, Microsoft). Qualifications: •Bachelor’s degree (computer science or engineering discipline is preferred). •All applicants must be authorized to work in the United States. •Able to work extended hours on occasion and be available to accept and work problem calls outside of normal office hours as directed by management. •Strong problem solving and troubleshooting skills. •Excellent verbal and written communication skills. •Task oriented individual, capable of taking ownership of projects and complete within deadlines. •Demonstrated capacity to work independently and collaboratively. •Demonstrated capacity to prioritize and work on multiple projects. •Demonstrated capacity to work well under pressure while keeping a professional demeanor. •Demonstrated capacity to support very demanding end users and critical technologies. Compensation: •$80,000 - $100,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!