Hiring: IT Support Analyst III Company: Texas Association of School Boards Location: Austin, TX Job Posted Time: 2026-09-03 11:09:23 Employment Type: Remote About the job Experience: •3+ years of experience in providing end-user technical support in a Microsoft environment, particularly in areas of Windows 11, Active directory, Entra ID and Office 365. •2+ years of hands-on audiovisual support, including installation, configuration, troubleshooting, and maintenance of audiovisual equipment and systems. Required Skills: •Use incident management system (Team Dynamix) to document and track all service requests (phone and ticketing system) from receipt through resolution. •Assist users with basic and increasingly complex functional questions related to standard hardware and operating systems. •Perform user account lifecycle administration, including account creation, modification, deactivation, and routine maintenance across approved enterprise systems. •Install, configure, and maintain audiovisual equipment, including projectors, displays, microphones, speakers, video conferencing systems, and related peripherals. •Provide technical support and troubleshooting assistance for audiovisual systems, resolving hardware and software issues promptly to minimize downtime. •Coordinate and support audiovisual setups for meetings, conferences, presentations, and events, including equipment setup, testing, and operation. •If you’re still reading, we’d love to meet you! •How You’ll Make An Impact Qualifications: •Knowledge of audiovisual technologies and tools, such as projectors, displays, microphones, speakers, video conferencing systems, and related software. •Operational familiarity with audiovisual protocols, codecs, compression techniques, and video streaming technologies. •Strong technical skills in network connectivity, signal routing, and audiovisual integration, with the ability to diagnose and resolve complex technical issues. •Strong problem-solving skills, with the ability to analyze technical issues and apply resolutions in high-pressure situations. •Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users and collaborate with cross-functional teams. •Customer-focused mindset, with a commitment to delivering exceptional service and support to end-users, striving to exceed their expectations. •Effective organizational skills, with the ability to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment. •Demonstrated capacity to work independently and as part of a team, collaborating with cross-functional teams to achieve common goals and objectives. •Demonstrated capacity to lift and carry equipment up to 30lbs is required. •Demonstrated capacity to assist users outside of normal business hours. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!