Hiring: IT Support Analyst Company: Upstart Location: Columbus, Ohio Metropolitan Area Job Posted Time: 2026-09-15 11:25:13 Employment Type: Contract / Remote Target Skills & Keywords : AutoCAD, CAD, Financial Planning, Jira, Okta, Root Cause Analysis, Slack, Spark, Zoom About the job Experience: •2+ years of experience in a technical support or customer service environment supporting Mac OS. •2+ years of work experience in first and second level support of systems such as SSO (Okta), GSuite, Atlassian, Slack, MDM (Jamf), Zoom, and Meraki. Qualifications: •Have 2+ years of experience in a technical support or customer service environment supporting Mac OS. •Have 2+ years of work experience in first and second level support of systems such as SSO (Okta), GSuite, Atlassian, Slack, MDM (Jamf), Zoom, and Meraki. •You are able to independently perform basic problem determination and root cause analysis regarding network, access, and general IT issues. •Have experience or involvement with IT projects or large initiatives. •Have proficient understanding of internal and external customer requirements. •Have excellent written and verbal communication skills. •Are able to work with external vendors for services and support •Have strong familiarity with IT Operations and cloud applications. •You are able to create new support workflows. •Position Location - 5 days a week into Columbus office Compensation: •Flexible work environment (work from home / hybrid options) •Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!