Hiring: IT Specialist II Company: Stefanini North America and APAC Location: New York, United States Job Posted Time: 2026-09-16 20:10:27 Employment Type: On-site Target Skills & Keywords : AutoCAD, CAD, Change Management, ServiceNow, SolidWorks About the job Required Skills: •This position will be responsible for providing service delivery which includes incident, problem, and change management to facilitate Information Technology initiatives within the location. •The ideal candidate will have strong desktop support experience, excellent customer service skills, and the ability to work independently in a fast-paced operational environment. Experience supporting engineering, design, or manufacturing environments is preferred but not required. •This role offers the opportunity to participate in various IT initiatives, endpoint modernization efforts, manufacturing technology projects, and enterprise IT deployments. •Install and configure workstations, software, and systems as designated by the Information Technology division. Follow SOPs and Knowledge documentation to ensure consistent solution delivery. Provide support assistance to internal and external Information Technology teams for all project and support related deliverables pertinent to the location. •Perform IT Service management by utilizing ServiceNow to track, update and resolve incidents and requests for local operations, ensuring adherence to documented processes and policies. This includes communicating escalations to management and external IT Teams. •Provide training and knowledge transfer to operation staff, including the creation of documentation for site-specific processes in the form of Knowledge Articles and SOPs. Qualifications: •Printers, scanners, and networked devices •Workstations and standard enterprise software •Incident, request, problem, and change management •Accurate ticket documentation and status updates •Networking fundamentals and connectivity troubleshooting •Server, network, and telephony system health monitoring from a site-support perspective Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!