Hiring: IT Specialist II Company: MasTec Communications Group Location: Kent, WA Job Posted Time: 2026-09-15 12:33:18 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office, ServiceNow About the job Required Skills: •Is responsible for providing advanced technical support and analysis for computer systems, applications, and peripheral issues within the organization. This position handles escalated support requests, identifies and implements long-term solutions, and contributes to continuous service improvement efforts. •Handles advanced technical issues escalated from Level I staff; provides guidance on complex problem-solving •Logs, assigns, updates, and resolves incidents and service requests in the Incident Management System (ServiceNow) with high accuracy and efficiency •Targets a high first-contact resolution rate by applying deep technical expertise and knowledge of enterprise systems •Prioritizes and resolves issues related to Microsoft Office, Windows OS, remote access tools, and enterprise applications with minimal supervision •Responds to and completes service requests such as password resets, user provisioning, access requests, printer mapping, and other operational support tasks with a high level of accuracy and attention to detail •Reviews and updates request workflows and documentation to reflect current processes and improve efficiency •Investigates root causes of recurring incidents; designs and implements preventive measures to reduce service desk volume Qualifications: •You consistently deliver high-quality work with attention to detail and a strong sense of ownership •You excel at diagnosing and resolving complex technical issues and enjoy a hands-on, analytical approach to solving problems •You have advanced proficiency with Microsoft Office Suite, Windows operating systems, remote access technologies, and enterprise IT tools •You communicate clearly and professionally, both verbally and in writing, with users, peers, and leadership •You are highly organized, with excellent time management and prioritization skills to manage competing tasks and deadlines •You take initiative, follow through on commitments, and demonstrate accountability in your work •You bring leadership qualities to the team, supporting and mentoring others, managing small projects or initiatives, and contributing to process improvements •You are capable of setting clear goals and aligning your work with team and organizational objectives •You thrive in collaborative environments and contribute to cross-functional efforts that improve overall service delivery and user satisfaction •You actively seek out opportunities to expand your knowledge and stay current with evolving technologies and best practices in IT support Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!