Hiring: IT Specialist Company: MasTec Communications Group Location: Corona, CA Job Posted Time: 2026-09-15 12:33:18 Employment Type: Remote Target Skills & Keywords : Microsoft Office, Project Management, ServiceNow, VPN About the job Experience: •3 years of work experience in an IT support function or a customer service oriented, call center environment as well as In-Person support Required Skills: •Is responsible for responding to inquiries and requests for assistance with the organization's computer systems and/or peripherals. •Responds to inquiries and requests for assistance with the organization's computer systems and/or peripherals; Identifies, analyzes, troubleshoots and resolves problems with the aim of eliminating recurrences and reducing calls to the service desk •Coordinates with other Information Technology teams to resolve problems if necessary •Support hours for the service desk are between 8:00 AM and 9:00 PM; Provides support and a central point of contact for standard software and hardware defined in the current Information Technology Services (ITS) Products and Services •Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed •Analyzes and resolves incidents with a goal of 90% First Call Resolution •Supports at a minimum Microsoft Office, Windows OS, and Remote access •Completes requests for Password Resets, User Provisioning, Software requests and implementation, printer mapping and support Qualifications: •You have a track record of completing work with a high level of quality •You have a knack for figuring out hard problems and enjoy a hands-on approach to your work •Are proficient in Microsoft Office suites •Have excellent oral and written communication skills •Have excellent time management, organizational planning, and problem-solving skills •You follow instructions, respond to management direction, and keep commitments •Strong leadership and project management skills •Able to manage, establish, and communicate clear goals and objectives •Degree in Information Systems or related field, or equivalent combination of education and experience or have completed a Microsoft Certified Professional (MCP), CompTIA A+, CompTIA Network+ or any Desktop Computer/IT Support Certification •Demonstrated capacity to remain focused on what is important to the business despite distractions; Commitment to team/department/company; understanding the service desk’s role in the company Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!