Hiring: IT Solutions Specialist L1 Company: Cardinal Point Technologies Location: Valparaiso, IN Job Posted Time: 2026-09-10 12:19:31 Employment Type: Remote Target Skills & Keywords : Azure AD, CPT, DNS, Encryption, Linux, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Subnetting, Windows Server About the job Experience: •Adaptable personality type that is flexible and receptive to high-rate change •Excellent interpersonal, verbal, and written skills •Fluency in written and spoken English •Strong customer service skills and focus to deliver a customer experience that goes beyond just issue resolution; our standard is first-trip resolution delivered with visible confidence and command of the situation •Vigilant situational awareness and situational resource management skills Required Skills: •Troubleshoot broad technical problems and quickly identify what needs to be done or what resources need to be coordinated to address the issue •Configure, install, set up, and maintain workstations, servers, mobile devices, network switches and firewalls •Provide user account management across device types and systems •Respond to customer hardware and software support issues for Microsoft Office 365 applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices, etc. •Manage environments using Windows 10/11, Windows Server, and the Office 365 ecosystem (Hosted Exchange, SharePoint Online, Teams, Power Automate) •Break down and identify necessary actions related to the installation of application software that may be unfamiliar and/or poorly documented or supported by the 3rd party vendor •Maintain (patches, updates, and fixes) software used on desktop systems including OS, anti-virus, and malware protection •Assist with IT security audits to identify risks, threats, and vulnerabilities and implementation of security controls as necessary Qualifications: •Bachelor’s Degree in Computer Science or Management Information Systems or equivalent demonstrable and verifiable combination of training and experience. Must have dependable transportation. •TCP/IPv4 fundamentals: what an IP address is, and the difference between private (RFC 1918) and public IP address ranges •Subnetting basics: understand subnet masks (e.g., 255.255.255.0 / /24) and be able to determine whether two IP addresses fall on the same subnet •CIDR notation: read standard CIDR notation (e.g., /24, /16) well enough to identify a network’s usable host range •Default gateway: understand what a gateway is and its role in routing traffic beyond the local subnet •DNS: understand what DNS does, how hostname resolution works, and be able to run basic diagnostics (e.g., nslookup, ipconfig /flushdns) when a DNS issue is suspected •DHCP: understand how a device obtains an IP address, and recognize a 169.254.x.x (APIPA) address as a sign the device didn’t get a DHCP response •NAT: conceptual understanding of how private IP addresses translate to a public IP for internet access •Switches, routers, and firewalls: understand the distinct role each plays, and be able to describe the basic path traffic takes from a workstation to the internet •TCP vs. UDP and common ports: baseline familiarity with common ports/protocols (e.g., 80/443 for web traffic, 53 for DNS, 3389 for RDP, 445 for SMB) Compensation: •$52,000 - $59,000 / year •We offer a full benefits package, paid vacation, and a 401(k) plan Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!