Hiring: IT Service Desk Technician - Level 1 Company: CIO Technology Solutions Location: Tampa, FL Job Posted Time: 2026-09-16 14:25:16 Employment Type: Remote Target Skills & Keywords : DNS, VPN, Windows Server About the job Experience: •1+ year of experience supporting 50+ users in a Windows desktop/server environment. Qualifications: •Bachelor’s Degree in a business or technology-related field or equivalent work experience. •Applied hands-on capability in Microsoft desktop technologies; exposure to Windows Server, Active Directory, and networking fundamentals (IP addressing, DNS, DHCP, VPN, Wi-Fi troubleshooting). •Strong communication skills (verbal and written). •Excellent customer service mindset with the ability to stay calm under pressure. •A proactive attitude with a desire for continuous learning and professional growth. •Demonstrated capacity to prioritize and multitask in a fast-paced, client-focused environment. •Understanding of antivirus, backup systems, and remote monitoring/management (RMM) tools. •Operational familiarity with ticketing systems and ITIL-based service management practices. Compensation: •Paid Time Off – 15 days in your first year, plus holidays Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!