Hiring: IT Service Desk Supervisor Company: Lancaster County, SC Government Location: Lancaster, SC Job Posted Time: 2026-09-10 13:20:24 Target Skills & Keywords : Project Management About the job Experience: •3-5 years of career experience in technology •A minimum of 2 years in a leadership position Required Skills: •Establish all internal processes related to servicing county employees and ensure proper documentation is kept and maintained for procedures related to the helpdesk and its functionality •Builds and maintains internal knowledge base documents and ensures information is standardized and accurate •Analyzing helpdesk processes and managing change to these processes as necessary to ensure the highest level of service is maintained •Lead and oversee proactively communicating to the organization any risks, incidents, or problems that are encountered and plans for remediation upon related discoveries •Ensure all tickets and tasks are completed promptly, and resolution processes are thoroughly documented •SLA setup and management to ensure all issues are being resolved on time •Monitor the performance of the helpdesk call center to ensure county employees can communicate high-priority issues promptly •Manage the upkeep and inventory of all county assets to ensure all equipment is accounted for Work with the Project Manager to ensure new county software or hardware is installed, maintained, and redundant if necessary Qualifications: •Expert knowledge of IT best practices, policies, and regulations •In-depth understanding of programming, computer science, and digital security •A clear understanding of client/server technology and network architecture •Strong problem-solving, critical thinking, and decision-making skills •Advanced leadership and conflict management skills •Great project management skills, including organization, planning, time management, and prioritization •Excellent oral, written, and customer service interpersonal skills •Able to pass an FBI / CJIS fingerprint and background checks •TO PERFORM ESSENTIAL JOB FUNCTIONS •Associate degree in information technology or related technical discipline Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!