Hiring: IT Service Desk Specialist II Company: CompTech Computer Technologies Location: Warner Robins, GA Job Posted Time: 2026-09-10 12:00:19 Employment Type: On-site Target Skills & Keywords : Program Management, Secret Clearance, Security Clearance About the job Experience: •Four (4) years of progressive experience in IT technical support, help desk, service desk, desktop support, or a related discipline demonstrating intermediate-level proficiency. •Demonstrated experience independently troubleshooting and resolving client-level hardware and software issues. •Demonstrated ability to provide detailed and accurate technical documentation. •Strong analytical, troubleshooting, and problem-solving skills. •Strong verbal and written communication skills with the ability to effectively support both technical and non-technical users. Required Skills: •IT Service Desk Specialist – Level II •The Defense Health Agency (DHA) •Provide intermediate-level technical support for customers experiencing hardware, software, application, and workstation-related issues. •Troubleshoot, diagnose, and resolve technical problems in accordance with established organizational procedures and approved incident-management processes. •Analyze technical issues to identify root causes and determine appropriate troubleshooting and resolution steps. •Assess and prioritize incidents based on severity, complexity, business impact, and urgency. •Provide advanced troubleshooting support for incidents escalated from Level I service desk personnel. •Resolve technical issues within established service levels or escalate incidents to the appropriate technical team when additional expertise is required. Qualifications: •Bachelor's degree or applicable equivalency of four (4) additional years of relevant experience. •Preferred / Relevant Certifications: one is required to be considered. •Additional certifications relevant to technical support, desktop support, or DoD cyber workforce requirements are a plus Compensation: •$55,000 - $60,000 / year •$55,000 - $60,000 plus full benefits, PTO, 401k Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!