Hiring: IT & Security Operations Manager Company: Clearstory Location: Walnut Creek, CA Job Posted Time: 2026-09-10 11:10:38 Employment Type: Remote Target Skills & Keywords : SOC 2, SaaS, Slack, Vendor Management About the job Experience: •You're a hands-on operator who gets things done without being asked. You see a problem, fix it, and move on - whether that's a password reset at 9am or prepping access review documentation at 2pm. Task size doesn't faze you because you know the small stuff and the big stuff both matter at a company this size. •You're organized and reliable. When you're asked to coordinate an offboarding or chase down a vendor's SOC 2 report, it gets done on time and nothing slips. You're comfortable working across teams - Engineering, Finance, GTM - and you can translate security and IT requirements into plain language for people who don't live in that world. •You understand that IT and security operations at a growing company isn't glamorous - but you also know it's foundational. You've seen what happens when access deprovisioning slips or when SOC 2 evidence collection becomes a fire drill. You're the person who keeps things running so that doesn't happen. •This is not a security engineering or CISO-track role - the CTO owns security architecture and policy. This is not a pure helpdesk role either - IT support is part of the job, but compliance coordination and process maintenance are the core. Required Skills: •Manage day-to-day identity and access management - Google Workspace admin, Slack admin, AI platform administration, shared inbox management •Run employee onboarding provisioning - Day 1 account creation, checklist management, Vanta security onboarding, welcome communications, completion tracking •Run employee offboarding - access revocation, system owner coordination, equipment return, deprovisioning verification within SLA •Serve as the internal IT point of contact - password resets, hardware troubleshooting, software support, connectivity issues •Manage the asset lifecycle - laptop procurement, serial number tracking, equipment reassignment, peripherals ordering •Coordinate the annual SOC 2 audit process - project manage evidence collection, organize documentation, track control status in Vanta, follow up on remediation, and liaise with external auditors •Execute quarterly and annual access reviews, verifying active users against the employee roster, documenting findings, and remediating stale access •Manage Vanta day-to-day - dashboards, weekly compliance summaries, Trust Center access requests, failed test remediation Qualifications: •4-7 years of experience in IT operations, security operations, or SaaS business operations •Hands-on SOC 2 evidence collection and audit coordination experience (not just awareness - you've done the work) •Google Workspace administration experience (security settings, groups) •SaaS vendor management experience - renewals, license optimization, procurement intake •Comfort with automation tools to streamline established workflows •The ability to work directly with a CTO on security operations without needing hand-holding on fundamentals •A builder's mindset - you'd rather create a process than follow a broken one, and you document what you build •Office or facilities coordination at a startup Compensation: •$100,000 - $145,000 / year •Flexible work environment (work from home / hybrid options) •Competitive salary and meaningful equity ownership Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!