Hiring: IT Operations Manager Company: Trulieve Location: Tallahassee, FL Job Posted Time: 2026-09-16 22:33:11 Employment Type: Remote Target Skills & Keywords : Agile, Project Management, Stakeholder Management, Vendor Management About the job Experience: •5+ years of progressive experience in IT operations, asset management, logistics, service management, infrastructure support, or a related discipline. •2+ years of people leadership experience. Required Skills: •IT Operations Leadership •Lead and develop IT Operations, Asset Management, and Logistics teams. •Establish operational goals, KPIs, SLAs, and performance metrics aligned with organizational objectives. •Manage daily support operations and escalation processes to ensure timely resolution of incidents and requests. •Partner with IT leadership to develop and execute strategic technology initiatives. •Drive continuous improvement efforts that enhance service quality, efficiency, and customer satisfaction. •Asset Lifecycle Management •Own the end-to-end lifecycle of IT assets from procurement through retirement. Qualifications: •In-depth knowledge of ITIL principles, service delivery, incident management, and operational support. •Excellent communication, organizational, analytical, financial, and stakeholder-management skills. •Demonstrated capacity to travel and support occasional evening, weekend, or emergency operational requirements. •Bachelor's degree in Information Technology, Business Administration, Supply Chain Management, or a related field, or equivalent professional experience. •Project management certification such as PMP, CAPM, Agile, or equivalent experience. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!