Hiring: IT Operations Engineer Company: Skydio Location: San Mateo, CA Job Posted Time: 2026-09-10 12:16:42 Employment Type: Full-time Target Skills & Keywords : AI, DNS, Linux, Okta, TCP/IP About the job Experience: •2 years supporting employees in a fast-paced office environment, and hands-on technical experience supporting Linux, Windows, and Mac environments — ideally including onboarding/offboarding, equipment provisioning, and walk-up support in an office setting. Required Skills: •This onsite IT Operations Engineer position at Skydio's HQ is the front line of employee technology support — the person who makes sure every new hire's first day starts smoothly, every equipment request gets fulfilled, every conference room works when a meeting starts, and every walk-up question gets answered fast. •The ideal candidate is a proactive, personable operator who's comfortable being the visible face of IT in the office — someone who treats a broken conference room mic or a new hire's Day 1 laptop with the same urgency as an escalated ticket, and who's always looking for ways to make the process a little smoother next time. •This is an office-based position that requires 5 days/week onsite at Skydio HQ in San Mateo, CA. •How You'll Make An Impact •Serve as the primary point of contact for walk-up and ticketed IT support by gathering information, troubleshooting hardware, software, and connectivity issues across Linux, Windows, and Mac, resolving issues where possible and coordinating with other IT teams when additional expertise is needed. •Provide hands-on support for hardware diagnostics, system provisioning, and patch management. •Take ownership of issues from intake through resolution by investigating problems, collaborating with teammates when needed and following through to ensure employees receive timely support. Demonstrate curiosity, initiative, and a willingness to continuously learn new technologies and processes. •Own the employee technology lifecycle end-to-end — new hire onboarding, internal transfers, and offboarding — provisioning and deprovisioning accounts, devices, and access on schedule, every time ensuring every employee has a seamless Day 1 experience. Compensation: •$80,000 - $130,000 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!