Hiring: IT Office Support Engineer Company: Humanoid Location: Cambridge, MA Job Posted Time: 2026-09-13 07:41:15 Target Skills & Keywords : CAD, Firmware, Jira, Linux, REST, ServiceNow, Ubuntu, Zoom, macOS About the job Experience: •2+ years of experience in IT support or office-based technical support roles (L1/L2). Required Skills: •The Boston office is home to a highly experienced team of electrical, mechanical, firmware, software, and controls engineers working alongside a prototype lab and a growing operational presence. IT infrastructure in the office is currently being established, and this role is central to that effort. •Report to the IT Office Support Manager and work in close coordination with the wider IT and Cyber teams across London, Boston, and Vancouver. As Humanoid continues to scale, there may be occasional opportunities to travel to other office locations in support of IT initiatives, office setups, or broader team collaboration. •User Support & Service Quality •Serve as the primary IT point of contact for the local office, delivering responsive L1/L2 support for engineers, developers, and operational staff. •Resolve issues across laptops, workstations, lab equipment connectivity, meeting rooms, AV systems, and general IT infrastructure. •Adapt your communication style to the audience — from firmware engineers troubleshooting a workstation to operations staff needing a quick fix. •Proactively identify recurring issues and propose improvements before they become problems. •Prepare, configure, and enroll Windows, macOS and Linux (Ubuntu) endpoints following defined runbooks. Qualifications: •Prior experience in a fast-growing startup or scale-up environment. •Operational familiarity with lab or engineering environments — understanding of how technical teams use and depend on their infrastructure. •Exposure to security observability tooling or experience supporting IT security initiatives in collaboration with a Cyber team. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!