Hiring: IT Network Specialist (Helpdesk/Cust Support) FT– 6893 Company: Coast Guard Exchange (USCGCSC) Location: Chesapeake, VA Job Posted Time: 2026-09-16 14:16:17 Employment Type: Full-time Target Skills & Keywords : Microsoft Office, Security Clearance, VPN, Windows Server About the job Experience: •4years of experience with computer systems and design; troubleshooting techniques; and full understanding of all Windows Architecture including Windows Server experience may be substituted for education requirement. •18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute. •At least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute. Required Skills: •Provides excellent customer service and demonstrates strong interpersonal communications aligned to receiving helpdesk support calls and responding to verbal and written queries for IT assistance from users via ticket system, telephone, email, and walk-up. •Uses strong problem-solving skills and superior communication skills (email, phone, and in-person) both verbal and written. •Performs other related duties as assigned. •Be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education. •Please see additional information on how your application is evaluated. •Flexible work hours required, including holidays, weekends and evenings. Available to work standard and off duty hours as required to support and sustain IT functions. •Demonstrated capacity to routinely lift 30 lbs. •Preferred (in Addition To The Minimum) Qualifications: •Certificate or Associates Degree in Computer Science, Information Technology, or closely related field; or high school diploma or GED and two (2) years of helpdesk support including MS Office 365. •Bachelor’s Degree in Computer Science or a closely related field or 4years of experience with computer systems and design; troubleshooting techniques; and full understanding of all Windows Architecture including Windows Server experience may be substituted for education requirement. •Active certification in related Microsoft IT certifications such as MTCS or MCSA (Windows Client/Server). Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!