Hiring: IT L2 Support Engineer Company: Sonata Software North America Inc. Location: Nashville, TN Job Posted Time: 2026-09-12 13:40:01 Employment Type: Full-time / Hybrid Target Skills & Keywords : AWS, Microsoft Office, REST, Salesforce, Snowflake, VPN About the job Experience: •30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also, Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network. •2 years’ experience working in an IT Service Desk/inbound Call Center environment Required Skills: •The IT L2 Support Specialist will bridge the gap between the Level 1 Helpdesk personnel and the rest of IT. The IT L2 Support Specialist will be the primary escalation point for all Level 1 Helpdesk personnel and will work to resolve escalated issues or escalate to the proper IT Teams. This role is also responsible for End User Hardware support. •Assisting L1's with escalations and technical questions. •Provide technical coaching and training as things change in the environment. •Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for resolution •IT Service Desk - provides first and second level technical support through phone, email and chat support (if applicable) to resolve technical end user service and support requests. •Corporate Office Deskside Support includes but not limited to, Hardware deployment and support, peripheral deployment, and support. •Advanced Computer Hardware and Operating system troubleshooting •End User Desk relocation and equipment moves. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!