Hiring: IT Infrastructure Library Supervisor Company: City of Charlotte Location: Charlotte, NC Job Posted Time: 2026-09-16 19:20:24 Target Skills & Keywords : Accessibility, Change Management, Program Management About the job Required Skills: •The following duties are standard for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. •IT Service Management Process Oversight •Administer ITSM practices aligned with organizational standards. •Oversee incident, problem, and change management workflows. •Ensure consistent use of service management tools and procedures. •Monitor process adherence across technology teams. •Recommend improvements enhancing service delivery effectiveness. •Supervise administration of incident and change management processes. Qualifications: •Applies ITSM principles improving organizational performance. •Supports operational transparency. •Guides administrative staff performing governance functions. •Develops staff capability. •Maintains performance standards. •Uses operational data to enhance service delivery. •Supervision Given To Data / Knowledge Library Administrator Compensation: •$103,669 - $149,023 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!