Hiring: IT Infrastructure Engineer Company: Rentokil Pest Control North America Location: Memphis, TN Job Posted Time: 2026-09-16 19:16:34 Employment Type: Full-time / Remote Target Skills & Keywords : DNS, Jira, Pest, Project Management, ServiceNow, Systems Engineering, Workday About the job Experience: •Technical Expertise: Experience in implementing and maintaining IT systems is required. Experience in technical areas such as infrastructure, software development, security, cloud technologies, network routing, switching, and firewall environments are also preferred. •Project Management Experience: Experience in working on technical projects from inception to completion is required. •Communication Skills: Strong communication skills, including the ability to communicate technical concepts to both technical and non-technical stakeholders, are required. •Vendor Experience: Experience in working with IT vendors and service providers is preferred. •Budget Management Experience: Experience in assisting in the management of IT budgets to ensure that projects and initiatives are delivered within budget constraints is preferred. Required Skills: •Network Availability, Health, and Performance: Ensure branch networks, LAN/WAN communication channels, and remote connections operate with maximum uptime and responsiveness. •Successful Implementation of Network Services: Ensure all configured remote hardware, branch move network equipment, and access points are delivered, installed, and verified on schedule. •ServiceNow Ticket SLA Adherence: Manage, resolve, or escalate network trouble tickets (targeting an average of 2-3 resolved tickets per day) within established SLA parameters. •IT Change Control Compliance: Adhere strictly to company change control standards, submitting comprehensive change tickets for review prior to executing modifications on production network systems. •Carries out agreed network operational procedures, including configuring, testing, and maintaining remote hardware such as Aruba switches, access points, and routing devices prior to shipment. •Performs technical analysis of network communication systems, including LAN/WAN/MAN systems, local switches, firewalls, and transmission media to identify performance opportunities. •Identifies, troubleshoots, and resolves network connectivity and access issues escalated from the service desk via ServiceNow. •Coordinates and directs contracted on-site technical vendors across remote branch offices. Remotely guides technicians on plugging cables, mounting devices, swapping hardware, and executing real-time tests. Qualifications: •Industry Certifications: Relevant industry certifications are also be preferred. Compensation: •Flexible work environment (work from home / hybrid options) •Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!