Hiring: IT Helpdesk Technician (TN) Company: Matthews™ Location: Nashville, TN Job Posted Time: 2026-09-16 19:30:44 Employment Type: Remote About the job Experience: •2 years In-depth knowledge of computer systems Required Skills: •Serve as the first contact with customers who need technical assistance via the help desk case system and/or phone calls •Perform basic troubleshooting on all case work •Troubleshoot, diagnose, and resolve technical hardware and/or software issues •Provide quick resolution and excellent customer service •Redirect unresolved issues to the next level of support personnel •Provide needed information on IT products or services •Keep record of problems and their resolution •Follow-up with customers in a timely manner Qualifications: •Previous working experience as an IT Help Desk Technician for 2 years •In-depth knowledge of computer systems •Applied hands-on capability in diagnosing and resolving basic technical issues •Excellent communication and interpersonal skills Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!