Hiring: IT Helpdesk Support Technician Company: Hoffman Construction Company Location: Lake Oswego, OR Job Posted Time: 2026-09-16 19:26:19 Target Skills & Keywords : Microsoft Office, Workday About the job Required Skills: •Receive technical support requests from internal users via phone, email, and online ticketing system. •Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. •Interact with end-users in a professional and courteous manner, providing quality service. •Escalate problems as appropriate following HD procedures. •Act as a liaison between users and internal support staff to assure accurate problem interpretation. Maintain communications with users during the problem resolution process. •Regularly communicate with end-users as to the status of open tickets. •Increase productivity by continued improvement of knowledge level and troubleshooting procedures. •Assist on special projects as required. Training will be provided. Qualifications: •High School Diploma or GED required. •One to two (1-2) years’ experience preferred. •Standing/Walking/Sitting: Workday is combination of sitting/walking and standing. •Legs: Must be able to climb stairs - 20% of day. •Hands/Arms: Constant use of hands/fingers for mouse/keyboard/computer use. •Vision: Visual acuity in near, mid and far range vision. Color vision, peripheral vision, depth perception, hand/eye coordination. •Hearing: Sufficient to hear conversational levels in person and over the telephone and radio; sufficient to hear alarms on equipment. •Speech: Sufficient to make oneself heard in person, speak in front of groups, and be understood over the telephone and radio. •Lift/Carry: Up to 50lb computer/drawings- minimal. •Constant mental alertness, accuracy, and attention to detail required. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!