Hiring: IT Helpdesk Support Company: SGS Technologie Location: Franklin, NH Job Posted Time: 2026-09-17 13:51:29 Target Skills & Keywords : Azure AD, DNS, Jira, Microsoft Office, ServiceNow, TCP/IP, VPN, Wealth Management About the job Experience: •3+ years of experience in IT Helpdesk, Service Desk, Desktop Support, or Technical Support. Required Skills: •Provide Level 1/Level 2 technical support to end users via phone, email, chat, and ticketing systems. •Troubleshoot issues related to Windows desktops/laptops, applications, printers, peripherals, and network connectivity. •Install, configure, and maintain computer hardware, software, and related equipment. •Create, update, prioritize, and resolve incidents and service requests through an ITSM/ticketing system. •Assist users with password resets, account access, MFA, VPN, email, and application issues. •Support onboarding and offboarding activities, including user account setup, equipment provisioning, and access changes. •Diagnose basic LAN/Wi-Fi, VPN, DNS, and connectivity issues and escalate complex problems to appropriate technical teams. •Maintain accurate documentation of troubleshooting steps, resolutions, and knowledge articles. Qualifications: •1–3+ years of experience in IT Helpdesk, Service Desk, Desktop Support, or Technical Support. •Strong knowledge of Windows 10/11, Microsoft Office/Microsoft 365, Outlook, Teams, and common business applications. •Operational familiarity with Active Directory/Azure AD (Entra ID), user accounts, permissions, and password management. •Basic understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and network troubleshooting. •Strong verbal and written communication skills. •Excellent customer service, problem-solving, and time-management skills. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!