Hiring: IT Helpdesk Company: Eon.io Location: New York, NY Job Posted Time: 2026-09-10 07:42:45 Employment Type: Remote Target Skills & Keywords : Bash, DNS, Jira, Okta, SaaS, Slack, VPN, Zendesk, Zoom, macOS About the job Experience: •3+ years of experience in IT helpdesk, desktop support, IT support, or a similar role. Required Skills: •As an IT Helpdesk Support Specialist, you will provide first- and second-line technical support across Eon. You’ll support a primarily macOS environment and work across hardware, software, identity, access, SaaS applications, and basic networking. •You’ll also play an important role in employee onboarding and offboarding, device management, IT operations, and maintaining a high-quality employee experience as Eon continues to grow. •Triage, prioritize, and resolve IT support requests through our ticketing system, meeting established SLA targets. •Provide hands-on and remote troubleshooting for macOS devices, including hardware, operating systems, peripherals, and common user issues. •Manage user identities and access across Google Workspace, Microsoft 365 / Entra ID, and Okta, including provisioning, deprovisioning, permissions, groups, MFA, and application access. •Own the technical aspects of employee onboarding and offboarding, including device setup, account creation, access provisioning, equipment collection, and access removal. •Manage IT assets and inventory, including laptops, monitors, peripherals, and other equipment. •Support and troubleshoot common SaaS applications such as Slack, Zoom, Google Workspace, Microsoft 365, VPN, SSO, email, and calendar. Qualifications: •Basic scripting experience with Bash, Zsh, or other automation tools. •Relevant certifications such as Apple Certified Support Professional (ACSP), CompTIA A+/Network+, or Google Workspace Administrator. •At Eon, you’ll have the opportunity to join a fast-growing technology company and play a key role in building the IT foundation that supports our next stage of growth. •You’ll work closely with employees across the organization, have meaningful ownership over day-to-day IT operations, and help shape how we deliver a secure, efficient, and great technology experience at scale. •The annual base salary range is $80K – $110K. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!