Hiring: IT Help Desk Technician Company: Sentinel Technologies Location: Traverse City, MI Job Posted Time: 2026-09-10 12:33:18 Employment Type: Full-time Target Skills & Keywords : Phoenix About the job Experience: •1-3 years of experience in Help Desk/Desktop support •3 years of experience in Help Desk/Desktop support Required Skills: •Sentinel Technologies is seeking a Tier 1/Tier 2 •This position is a full time role fully onsite in Traverse City, Michigan. Qualifications: •Proficiency supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) •Exposure to VMware or other virtualized environments is beneficial •Basic troubleshooting knowledge of wired and wireless network connectivity •Applied hands-on capability in end-user hardware support, including desktop and laptop break/fix, peripherals, imaging, and deployment •Understanding the process of onboarding and offboarding user accounts and equipment •Familiarity working with ticketing systems •Legally authorized to work in the US without sponsorship •Must demonstrate a “can-do” attitude •We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. •We offer weekly competitive pay, medical, dental, vision, 401K and more. Compensation: •Applied hands-on capability in end-user hardware support, including desktop and laptop break/fix, peripherals, imaging, and deployment Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!