Hiring: IT Help Desk Technician Company: Ford Office Technologies Location: Connellsville, PA Job Posted Time: 2026-09-17 12:25:29 Employment Type: Full-time / Remote About the job Experience: •Previous experience working in a Managed Service Provider (MSP) environment is preferred. •Operational familiarity with basic Active Directory, Microsoft 365 admin tasks, remote support tools, and printer service workflows. Required Skills: •Serve as the initial contact for incoming client support requests by phone, email, and the ticketing system. •Create, review, categorize, prioritize, and manage support tickets with accurate and complete documentation. •Provide basic troubleshooting for common IT issues, including user access, password resets, workstation problems, Microsoft 365 issues, software questions, printers, and network-connected devices. •Set up new user accounts, profiles, basic permissions, and related access requests according to company and client procedures. •Support basic application installation, configuration, usage questions, and rollouts for client environments. •Communicate clearly and professionally with clients and internal team members to gather details, provide updates, and confirm resolution. •Maintain ownership of assigned tickets by providing timely updates, tracking progress, and following through until resolution, escalation, or reassignment. •Escalate complex, urgent, or out-of-scope issues to Tier 2, Tier 3, or appropriate teams with complete notes and a clear summary of troubleshooting performed. Qualifications: •Strong customer service and communication skills with the ability to support users of varying technical skill levels. •Basic understanding of Windows workstations, Microsoft 365, printers, mobile devices, password management, and common business applications. •1–3 years of experience in help desk, technical support, customer service, MSP support, or a related IT support role. •CompTIA A+ certification preferred or actively in progress. •Demonstrated capacity to troubleshoot, ask appropriate questions, and gather the information needed to resolve or escalate issues efficiently. •Demonstrated capacity to manage multiple open tickets while maintaining accuracy, professionalism, and attention to detail. •Comfortable working in an MSP environment supporting multiple clients, systems, and priorities. •Willingness to follow documented processes, security procedures, and client-specific requirements. •Demonstrated capacity to work collaboratively with other technicians, vendors, and internal departments. •Demonstrates initiative, accountability, and a proactive mindset when supporting clients, managing tickets, and improving daily help desk operations. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!