Hiring: IT Help Desk Technician Company: Tactacam Location: Billings, MT Job Posted Time: 2026-09-03 02:13:17 Employment Type: Remote Target Skills & Keywords : DNS, Okta, Slack, TCP/IP, VPN, Zendesk, macOS About the job Required Skills: •Manage and resolve tickets in the Help Desk queue (Zendesk), ensuring prompt follow-through and clear communication at every step. •Log and track walk-up requests, maintaining accurate and up-to-date ticket records. •Meticulously prepare, configure, and ship new hire computers as part of the onboarding process — attention to detail is critical. •Set up computer workstations for both onsite team members and remote employees, ensuring a seamless Day 1 experience. •Receive, inventory, and process returned hardware during offboarding, maintaining accurate records in the Asset Management System. •Perform RMA processing and hands-on hardware repair work as needed. •Provide Tier 1/2 Help Desk troubleshooting for Windows, MacBooks, and Chromebooks. •Create and update knowledge base articles to empower end users and improve team efficiency. Qualifications: •Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field — or equivalent hands-on work experience. •Proven experience in an IT Help Desk, Desktop Support, or similar technical support role. •Proficiency supporting Windows, macOS (MacBooks, iPads), and ChromeOS environments. •Strong hardware skills, including hands-on RMA processing and component-level repair. •Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical users. •High attention to detail, particularly for asset management, shipping, troubleshooting, ticket documentation and hardware tracking tasks. •Practical experience utilizing ticketing systems; Zendesk experience strongly preferred. •Highly organized with the ability to manage multiple priorities in a fast-paced, high-volume support environment. •A genuine team player mentality with a positive, can-do attitude. •Comfortable working with a mixed remote and onsite end-user base and adapting communication style accordingly. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Our benefits include Medical, Dental, and Vision coverage to ensure your well-being Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!