Hiring: IT Help Desk Specialist Company: American Exchange Group Location: New York, NY Job Posted Time: 2026-09-17 00:24:56 Employment Type: Remote Target Skills & Keywords : Azure AD, DNS, VPN, macOS About the job Experience: •2+ years of experience in a help desk, desktop support, or IT support role Required Skills: •Provide Tier 1&2 technical support to employees on-site and remote via ticketing system, phone, chat, and in-person •Manage and troubleshoot Microsoft 365 environment: Exchange Online, SharePoint, Teams, OneDrive, and Entra ID (Azure AD) user/group/license administration •Set up, configure, and maintain end-user hardware: laptops, desktops, mobile devices, printers, and peripherals •Handle new-hire onboarding and offboarding: account provisioning, device imaging, access permissions, and equipment logistics •Support remote and hybrid employees with VPN, remote desktop, and cloud application access issues •Administer and troubleshoot Entra ID identity and access issues (password resets, MFA, conditional access prompts) •Maintain network connectivity for on-prem office systems (Wi-Fi, switches, basic firewall/router troubleshooting) in coordination with senior IT staff •Support conference room A/V and Teams meeting room technology Qualifications: •Strong hands-on experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive) •Operational familiarity with Entra ID (Azure AD): user management, groups, licensing, MFA, conditional access basics •Solid understanding of Windows OS troubleshooting; macOS familiarity a plus •Basic networking knowledge (DNS, DHCP, VPN, Wi-Fi troubleshooting) •Excellent communication skills — able to explain technical issues clearly to non-technical staff across different brand teams •Strong customer service orientation, patience, and a proactive problem-solving mindset •Demonstrated capacity to prioritize and manage multiple tickets/requests in a fast-paced retail/consumer goods environment •Microsoft certifications (MD-102, MS-900, or similar) •Exposure to Power Automate or basic scripting for repetitive task automation •Operational familiarity with ERP systems (e.g., Infor, similar platforms) a plus Compensation: •$80,000 - $100,000 / year •Comprehensive Health & Wellness Benefits, including medical, dental, vision, and supplemental insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!