Hiring: IT Help Desk -Level 2 Company: Metro Sales Inc. Location: Roseville, MN Job Posted Time: 2026-09-10 12:36:20 Employment Type: On-site Target Skills & Keywords : Azure, CPT About the job Experience: •4+ years prior experience in IT administration and/or technical support experience, or equivalent. Required Skills: •Analyze and troubleshoot Clients’ critical issues IT hardware and software remotely. •Document, review and report service tickets for process improvement initiatives. •Provide feedback on customer issues, process inefficiencies, etc. in collaboration with internal delivery teams. •Maintain technical certifications in alignment with hardware and software applications trends. •Participate in process improvements and procedures for efficient service delivery. •Conduct thorough verification of information, accurate documentation and organization. •Participate and collaborate in training and development. •Perform other appropriate duties and responsibilities as assigned. Qualifications: •High School Diploma, GED or equivalent. •2 - 4+ years prior experience in IT administration and/or technical support experience, or equivalent. •Clean driving record and reliable vehicle. •Demonstrated capacity to participate in the after-hours on call rotation. •Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment. •Proven exceptional customer services experience. •This position is onsite 5 days a week at our Roseville, MN location: relocation is not budgeted for this role, local candidates will be given priority consideration. •Bachelor’s degree in Computer Science, IT or equivalent from an accredited institution. •Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security. •MSI Metro Sales Inc. Vision Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!