Hiring: IT Help Desk Lead | Information Technology Company: BETA TECHNOLOGIES Location: South Burlington, VT Job Posted Time: 2026-09-12 12:17:23 Employment Type: Remote Target Skills & Keywords : Linux, Product Lifecycle Management, macOS About the job Experience: •3+ years of IT support, service desk, desktop support, or technical operations experience; equivalent combinations of education and experience are considered Required Skills: •How You Will Contribute To Revolutionizing Electric Aviation Qualifications: •Demonstrated ability to lead or coordinate a high-volume technical support queue, prioritize competing work, and drive requests to resolution with strong customer communication. •Advanced troubleshooting proficiency across Windows and macOS, with working familiarity with Linux environments •Strong technical writing and process-documentation skills; ability to create clear instructions for both technical and nontechnical users •Clear verbal communication with the judgment to escalate appropriately and coordinate across technical and business stakeholders •Solid functional working knowledge of common industry Service Management, Asset Management, and Documentation tools •Operational familiarity with enterprise engineering, manufacturing, and quality management tools like ERP, PLM, ALM Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!