Hiring: IT Field Technician Company: Menlo Location: Wichita, KS Job Posted Time: 2026-09-16 21:20:13 Employment Type: On-site About the job Experience: •2+ years of related experience. •1+ year of experience in field service. Required Skills: •Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, and software. •Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately and with comprehensive details, as well as any parts / equipment used appropriately accounted for. •Effectively diagnose and troubleshoot malfunction of computer or network devices, equipment, and systems in operation at any or all client locations. relating to user error, faulty hardware, or software/server/network issues. •Analyze service request data for trends and recommend process improvements for ticketing system. •Document all pertinent user identification information, including name, department, contact information, nature of problem or issue, computer name, resolution, etc. •Attend team Level 10 meetings and monthly meetings with administration. •Use documentation, peers, and any other resources to resolve issue on initial contact. •Build rapport and elicit problem details from customers; prioritize and escalate problems as appropriate. Qualifications: •Maintain working components through repair or replacement. •Demonstrated capacity to assist customers and staff with hardware and software challenges. •Excellent customer service and interpersonal skills, including the ability to deal calmly, positively and professionally in tense or elevated situations. •Able to manage time effectively and work efficiently, both with and without direct supervision. •Exceptional analytical and troubleshooting skills. •Excellent judgment skills to properly evaluate situations and immediately provide effective solutions. •Great attention to details, organizational skills and ability to prioritize and manage multiple simultaneous tasks. •Exceptional interpersonal skills; able to communicate technical information to non-technical users effectively. •Able to bend, crawl, stoop and sit. •Able to lift and move 50 pounds of weight. Compensation: •$45,000 - $60,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!