Hiring: IT Field Technician - Tulsa, OK Company: Darkhorse Tech, Inc. Location: Tulsa, OK Job Posted Time: 2026-09-15 12:39:24 Employment Type: Remote Target Skills & Keywords : Microsoft Office About the job Experience: •1-2 years of tech support experience •1-2 years of customer service experience •13+ years of experience we are now servicing roughly 1400 clients in all 50 states and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support. •2 years of tech support experience •2 years of customer service experience Required Skills: •Provide excellent customer service via phone, remote, and on-site technical support •Walk clients through diagnostic procedures to identify and resolve errors •Communicate with vendors to request service, update, and resolve open tickets •Adhere to established methods for responding to and documenting support requests •Perform maintenance tasks on end user devices •Provide ongoing user training and self-fix solutions to clients •Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment •Handle technical requests such as password resets, drive mapping, and user account setup Qualifications: •Part of our team! While service tickets are addressed individually our crew is always ready to support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!