Hiring: IT Field Support Technician Company: Ford Office Technologies Location: Pennsylvania, United States Job Posted Time: 2026-09-15 14:25:34 Employment Type: Contract / Remote Target Skills & Keywords : DNS, Microsoft Office, TCP/IP About the job Experience: •1 year working in a professional helpdesk environment. Required Skills: •Join the largest independent full-line authorized provider of the industry’s top-four manufacturers for copier, printer, and multi-function product (MFP) technology as an IT Field Support Technician. This role is •100% at the client site in Canonsburg, PA. •Set up new user accounts and profiles, handle any password issues, and support the training and roll-out of new applications. •Answers basic questions about installation, operation, configuration, customization, and usage of network connected devices. •Communicate with team members and or customers establishing a good working relationship with other professionals and escalate complex problems when required. •Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system. •Working on assigned projects on an as needed basis. Qualifications: •An associate degree or equivalent from a technical school or related work experience is required. •Minimum of 1 year working in a professional helpdesk environment. •A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred. •A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience. •Applicants with CDIA+ certification is a plus. •Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs. •Aptitude for quick learning of technical and procedural topics, self-motivating/self-learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic. •Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team player. •Candidates within a 30 minute drive of Canonsburg, PA preferred. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!