Hiring: IT Field Support Technician Company: Ford Office Technologies Location: Erie, PA Job Posted Time: 2026-09-15 14:25:34 Employment Type: On-site Target Skills & Keywords : DNS, Microsoft Office, TCP/IP About the job Experience: •1-3 years working in a professional helpdesk environment. •3 years working in a professional helpdesk environment. Required Skills: •Set up new user accounts and profiles and handle any password issues. •Provide on-site technical support for desktops, laptops and printers. •Actively facilitate and support training and roll-out of new applications. •Install, configure, and maintain hardware and software systems. •Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi) •Demonstrated capacity to set up and work with smart boards, and basic knowledge of working with a server and networking. •Chrome book repair and google suite. •Answer basic questions about installation, operation, configuration, customization, and usage of network connected devices. Qualifications: •Associate degree or equivalent from a technical school or related work experience is required. •Minimum of 1-3 years working in a professional helpdesk environment. •A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred. •A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience. •Applicants with CDIA+ or COMPTIA A+ certification is a plus. •Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs. •Aptitude for quick learning of technical and procedural topics, self-motivating/self-learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic. •Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team player. •Demonstrated capacity to provide excellent customer service and communicate technical information clearly Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!