Hiring: IT Field Service Analyst Company: Cherokee Nation Entertainment Location: West Siloam Springs, OK Job Posted Time: 2026-09-16 12:34:03 Employment Type: Remote Target Skills & Keywords : Koa, Linux, macOS About the job Experience: •2 years of IT support experience required; 2+ years of experience preferred for field-based responsibilities. Required Skills: •Respond to IT service requests, incidents, and inquiries through phone, email, and ticketing systems. •Diagnose and resolve hardware, software, network connectivity, workstation, and peripheral issues. •Provide on-site installation, configuration, maintenance, and troubleshooting of approved technology and equipment. •Assist users with password resets, account access, applications, and other routine technical needs. •Escalate complex issues to appropriate support teams in accordance with established procedures. •Maintain accurate service records, resolution documentation, field service activity, and IT inventory. •Develop and update knowledge base documentation to support team efficiency and continuous improvement. •Monitor system performance and perform routine patches, updates, and maintenance as directed. Qualifications: •High school diploma or equivalent required. •0–2 years of IT support experience required; 2+ years of experience preferred for field-based responsibilities. •Solid functional working knowledge of computer hardware, software, operating systems including Windows, macOS, and Linux, ticketing systems, and remote support tools. •General understanding of network protocols, technical troubleshooting methods, and ITIL practices. •Strong analytical and problem-solving skills with the ability to troubleshoot a variety of technical issues. •Strong communication and customer service skills, including the ability to explain technical information to non-technical users. •Demonstrated capacity to work independently in office, casino, and field environments and travel regularly between properties, including nighttime driving. •Demonstrated capacity to obtain and maintain required gaming licensure. •CompTIA A+, ITIL, or similar technical certifications preferred. •For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Financial Security:  Grow your future with a generous  401(k) match  and  paid vacation, sick time, bereavement, and holidays Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!