Hiring: IT Field Engineer Company: Impact Networking, LLC Location: Appleton, WI Job Posted Time: 2026-09-15 11:31:13 Employment Type: Remote Target Skills & Keywords : Android, Azure, DNS, PowerShell, Windows Server, iOS About the job Experience: •Minimum of 3 years of relevant experience in IT field services •Fundamental understanding of Server Administration •Active Directory management and maintenance •DNS, DHCP, and Remote Desktop Services •Understanding of VMWare, Hyper-V and other virtualization technologies Required Skills: •Engage in Business Transformation Assessments (BTA) with an emphasis on discovery, information compilation, and data gathering. This process involves onsite discovery as well as the physical review and documentation of IT assets •Partner cross-functionally with the Service Desk and Operations teams to develop and execute client management and maintenance plans, including monthly maintenance and documentation •Interface directly with clients’ line of business vendors on technical requirements as needed •Documents and resolves user computing issues requiring onsite remediation, ensuring customer satisfaction is maintained •Collaborates with the Technical Operations Center (TOC) to resolve user issues, following a structured problem management process •Collaborates with various resources and vendors to provide efficient field support services. This encompasses working with third-party vendors, Line of Business (LoB) application providers, and other divisions within Impact Networking Technology •Timely documentation of issues and onsite labor performed within Impact’s ticket system •Participates in ongoing training and attainment of manufacturer certifications Qualifications: •ITIL and Service Management •Strong verbal and written communication skills and a customer-service focus. •Demonstrated capacity to communicate and work directly with customers to identify and resolve technical issues. •Demonstrated capacity to work under pressure and manage multiple priorities. •Valid driver’s license and proof of insurance •CompTIA Network+, A+, Security+, ITF+ Compensation: •$60,000 - $75,000 / year •Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!