Hiring: IT Factory Incident Project Manager Company: Rivian Location: Normal, IL Job Posted Time: 2026-09-12 10:28:30 Employment Type: Full-time Target Skills & Keywords : Jira, ServiceNow About the job Experience: •1 year of experience supporting Relativity or 1 year of experience in technical operational/support role(s), or involved in Incident Management and/or Problem Management Required Skills: •Responsible for executing the Major Incident processes for incidents that have the potential or are actually having a significant impact to the business and our customers. •Will drive the major incident workflow from incident identification through incident resolution and root cause analysis with minimal disruption. •Coordinate root cause analysis meetings. •Works closely with the other incident managers/owners, to drive the meetings to identify and minimize the cause/effect relationships between incidents, changes and problems •Efficiently manage P1/P2 Incident lifecycle via execution of the Major Incident Management process tasks and coordination of process activities, documentation and communication across internal and external stakeholders throughout the workflow. •Coordinate, facilitate, communicate across teams/resources across multiple channels to drive resolutions. •Lead and oversee documenting the complete incident timeline. •Conduct data analysis and provide input regarding incident/major incident trends. Qualifications: •Extremely organized, attention to detail, great with time management •Strong interpersonal and communication skills with ability to effectively communicate, build advocacy and negotiate at all levels and translate technical terms into business impact with both internal and external customers. •Demonstrated capacity to work under pressure in a fast paced environment •Flexibility to accommodate off hours conversation or work with local and international offices •Customer Service, Information Technology (IT) Services, IT Service Management (ITSM), Process Improvements, Project Management, Risk Management, Service Level Agreement (SLA), Service Levels, Services Management, Vendor Management. •Ticketing systems (e.g., Jira, ServiceNow) •The successful candidate may be eligible for annual performance bonus and equity awards. Compensation: •$71,000 - $88,800 / year •Flexible work environment (work from home / hybrid options) •The successful candidate may be eligible for annual performance bonus and equity awards Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!