Hiring: IT Experience Analyst Company: Anaplan Location: Reston, VA Job Posted Time: 2026-09-16 16:25:01 Employment Type: On-site Target Skills & Keywords : AI, Confluence, Jira, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Okta, ServiceNow, Slack, macOS About the job Experience: •2-4 years of experience in an IT support or customer-facing service role •4 years of experience in an IT support or customer-facing service role Required Skills: •Provide frontline, hands-on support for end-user laptops, tablets, and mobile devices (Mac, Windows) •Log, triage, and resolve support tickets in ServiceNow or a comparable ticketing system, escalating complex issues as needed •Assist with new-hire onboarding, equipment setup, and account provisioning •Explain system issues in clear, non-technical terms to business and non-technical personnel •Support day-to-day Office 365 / SharePoint / Exchange Online needs for end users •Help maintain accurate hardware and software asset records •Support conference room technology and meeting setup independently, partnering with senior staff on complex AV builds •Exercise independent judgment on routine issues Qualifications: •Associate's or Bachelor's degree in a technical field, or equivalent hands-on experience •Working familiarity with both Mac and Windows hardware and basic troubleshooting •Hands-on experience supporting the Microsoft Office 365 suite •Working proficiency with ticketing systems (e.g. ServiceNow) and structured support workflows •Operational familiarity with JAMF for macOS device management and Okta/Active Directory for access management •Exceptional verbal and written communication skills, with a customer-first mindset •Demonstrated capacity to work autonomously and manage competing priorities in a fast-paced environment •Practical experience with tools such as SCCM/InTune, Slack, or Confluence/Jira is a plus •Interest in progressing toward senior IT infrastructure, networking, or AV responsibilities •Base Salary Range:: $74,000 USD - $106,000 USD Compensation: •Provide frontline, hands-on support for end-user laptops, tablets, and mobile devices (Mac, Windows) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!