Hiring: IT Engineer, Tier 2 Cincinnati Company: Tech-Keys Location: Cincinnati, OH Job Posted Time: 2026-09-10 11:26:51 Employment Type: Remote Target Skills & Keywords : Azure About the job Experience: •Work on 15-20, and resolve 12- 14 Tier 2 tickets each day •Provide the best possible solution to clients •Maintaining clear communication with clients Required Skills: •Diagnose and troubleshoot technical issues •Maintain computer systems •Provide remote and onsite support •Maintain documentation of processes, issues, and solutions Qualifications: •Proven experience working as a Tier 2 IT engineer for at least 3 years •Excellent customer service and communication skills •Excellent problem solving and analytical skills •Demonstrated capacity to explain technical solutions in a clear and understandable manner •Degree in Information Technology is a plus •MS - 102 certification is a plus •MD - 102 certification is a plus Compensation: •Health, Dental, Vision & other additional benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!