Hiring: IT End User Services Analyst Company: Vertiv Location: Anderson, SC Job Posted Time: 2026-09-17 12:25:01 Employment Type: Contract Target Skills & Keywords : ServiceNow About the job Experience: •1-2 years’ experience with a technical support environment •1-3 years of experience in MS Windows desktop operating system deployment. •2 years’ experience with a technical support environment •3 years of experience in MS Windows desktop operating system deployment. Required Skills: •Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary. •Provide second-level user support for hardware and software issues. •Assist in hardware and software installation/configuration according to corporate policies and guidelines. •Aid in troubleshooting and diagnosing hardware/software errors. •Support PC replacement programs and emergency equipment exchanges. •Provide hands-on assistance for IT project implementations. •Help with local backup operations in alignment with corporate policies. •Maintain confidentiality on all user data and related information. Qualifications: •Bachelor's degree or equivalent experience. •A+ certificate or 1-2 years’ experience with a technical support environment •End User and/or Customer Facing support •Basic understanding of Software Distribution and Patch Management tools. •Demonstrated capacity to create and manage IT tickets effectively is required. Experience with ServiceNow preferred •Basic knowledge of network infrastructure and security principles. •Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders). •The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. •: Safety.  Integrity.  Respect.  Teamwork.  Inclusion. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!