Hiring: IT Client Services Specialist II Company: Florida Gulf Coast University Location: Fort Myers, FL Job Posted Time: 2026-09-15 11:27:52 Employment Type: Full-time / Remote Target Skills & Keywords : Android, Microsoft Excel, Microsoft PowerPoint, ServiceNow, Zendesk, iOS, macOS About the job Required Skills: •FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here. •Troubleshoot and repairs computer systems, hardware, software, and computer peripherals as documented in departmental procedures under necessary supervision. •Deploys, configures, and maintains FGCU-owned endpoint devices utilizing established endpoint management and security standards. •Troubleshoots and resolves Help Desk incidents received through phone, email, walk-in, and ticketing system channels. Provides end-user guidance, documents solutions, and escalates complex issues to senior support staff when necessary while maintaining ownership and communication with customers throughout the resolution process. •Assists with device set-ups independently or under supervision. •Manages incidents and service requests through the IT service management platform, ensuring timely resolution, documentation, and customer communication. •Supports classroom and laboratory technology readiness by validating hardware, software, and peripheral functionality and coordinating remediation efforts as needed. •Maintains inventory accuracy for University-owned technology assets and records all service, repair, deployment, and maintenance activities to support operational reporting, compliance, and lifecycle management. Qualifications: •One year experience with endpoint management and device administration platforms, including Microsoft Configuration Manager (SCCM), Microsoft Intune, Jamf Pro, or equivalent solutions. •Enter Recent certifications such as CompTIA A+, Microsoft MCDST, Microsoft SCCM, or Apple ACMT. •Knowledge of enterprise endpoint support, including installation, configuration, maintenance, and troubleshooting of hardware, software, and peripheral devices. •Knowledge of Microsoft Windows, Apple macOS, iOS, and Android operating systems in an enterprise environment. •Knowledge of Microsoft 365 applications and services, including Outlook, Word, Excel, PowerPoint, Teams, and OneDrive. •Knowledge of IT service management (ITSM) concepts, incident management, request fulfillment, and ticketing systems. •Knowledge of audio/visual equipment, classroom technology, peripherals, connectivity methods, and related support practices. •Basic knowledge of network connectivity concepts, including wired and wireless networking, VPNs, and remote access technologies. •Knowledge of technology asset management and endpoint lifecycle management practices. •Awareness of cybersecurity best practices, endpoint security standards, and data protection principles. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!