Hiring: IT Case Management Software Specialist Company: Goodwill of Central & Southern Indiana Location: Indianapolis, IN Job Posted Time: 2026-09-15 14:30:55 Employment Type: Full-time / Hybrid Target Skills & Keywords : Microsoft Office, Project Management, Quality Assurance About the job Experience: •Proven experience in managing, configuring, or supporting case management software platforms, with a strong understanding of system configuration, troubleshooting, and ongoing support. •Project Management (IT) •Strong working knowledge of Google Workspace, MS Office and case management software(s). Skilled at working with a variety of software/hardware systems and demonstrates the ability to learn the required tools. •Defines, implements, and manages structured processes. Possesses the ability to write, document, maintain, and hold all accountable for policies and procedures. Trains staff using appropriate training methodologies and motivational techniques to improve job performance and/or knowledge base. Required Skills: •Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend others' needs. Delivers information in person, in writing, and in a digital world. •Identifies complex problems and reviews related information to develop and evaluate options and implement solutions. •Adjusts priorities quickly in response to frequently changing circumstances while maintaining a positive attitude. Continually assesses tasks and responds to those requiring extra attention. Foresees and seeks to avoid crisis management. Qualifications: •NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development. •Bachelor’s degree in Information Systems, Business Administration, or a related field. •All candidates must pass a pre-employment background check. Compensation: •$60,000 - $75,000 / year •Competitive benefits and rewards package •Generous paid time off (PTO) and paid holidays Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!