Hiring: IT Analyst I- Enterprise Platforms Company: Sub-Zero Group, Inc. Location: Madison, WI Job Posted Time: 2026-09-03 10:18:08 Employment Type: On-site Target Skills & Keywords : SaaS, ServiceNow About the job Required Skills: •Serve as the primary administrator for AI-powered support solutions and automation tools, including knowledge management, testing, and continuous improvement. •Administer and support enterprise platforms including SharePoint, Miro, Docusign, LinkedIn Learning, Adobe Creative Cloud, SnagIt, workplace security systems, AI-powered support solutions, and other Digital Workplace technologies. •Manage platform configuration, user access, licensing, workflows, and integrations. •Provide advanced support for enterprise platforms, working with users, vendors, and IT teams to resolve issues and improve platform performance. •Support software licensing, renewals, vendor relationships, contracts, and budget planning activities. •Create and maintain technical documentation, knowledge articles, and support procedures. •Participate in platform upgrades, implementations, and continuous improvement initiatives. Qualifications: •Strong troubleshooting, analytical, and problem-solving skills. •Strong communication, organization, and customer service skills. •Associate degree in Information Technology, Business, Information Systems, or a related field, or equivalent work experience. •Enterprise platforms are stable, secure, and well maintained. •Users receive timely and effective support with a strong focus on customer experience. •Vendor relationships, software licensing, contracts, and renewals are effectively coordinated. •Documentation and platform configurations remain current and accurate. •AI-powered solutions continue to improve employee self-service and support efficiency. Compensation: •Industry leading health, dental, and vision plans Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!